Why is my Frontier service not working?
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Frontier Communications Corporation is a telecommunications company in the US and the fourth largest provider of digital subscriber line. In addition to local and long-distance telephone service, Frontier offers broadband Internet, digital television, and technical support to residential and business customers.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Frontier:
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In the last three months, how would you rate Frontier?
2.27 out of 5 15,131 ratings
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Problems in the last 24 hours
The graph below depicts the number of Frontier reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Frontier. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Frontier compensate me for the outage?
The recent Frontier outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Frontier if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Frontier has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Frontier users through our website.
Internet (70%)
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Phone (10%)
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Wi-fi (8%)
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TV (5%)
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Total Blackout (5%)
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E-mail (3%)
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Live Outage Map
The most recent Frontier outage reports came from the following cities:Los Angeles, Marathon, Tucson, Raleigh, Colleyville, Dallas, Laughlin, Tampa, Chesapeake, Upland, Augusta, Marblehead, Craigsville, Fort Wayne and Rancho Cucamonga.
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| City | Problem Type | Report Time |
|---|---|---|
 Los Angeles | Internet | |
| Marathon | Phone | |
| Tucson | Internet | |
| Raleigh | Internet | |
| Colleyville | Internet | |
| Dallas | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Frontier Issues Reports
Latest outage, problems and issue reports in social media:
- Chris Garman (@sononothing) reported
@FrontierCorp Ok. I requested a final bill in October and didn’t get it. Got an email in December. Tried to log in and couldn’t do anything. Tried to call and the phone system is horrible. Finally got a bill this month that’s a collections threat. So I’m a little pissed.
- Ball Knower (@AceMan77_) reported fromRancho Cucamonga, California
@FrontierCorp love when your reps absolutely lie to me saying I could get a technician to service me today and when I call to follow up on it I find out no request was ever made. Then when I try to cancel I found out that department is closed. What can I do today?
- ChrisyLou25 (@ChrisyLou25) reported
@FrontierCorp it’s extremely difficult trying to get a live person on the phone to review my billing options. Your live chat is a joke and keeps sending me in circles. And now you’re not even open on Saturdays? Never had this issue with Verizon FiOS.
- Tim Kirkes (@TimKirkes) reported
Experiencing life on the #frontier. Business internet has been down 3 days. Have talked to five different people at @AskFrontier and no one knows how or when it will be fixed.
- चिस्वा राघवेन्द्र: ಚಿ.ಸ್ವಾ. ರಾಘವೇಂದ್ರ (@CSRaghavendra) reported
@FrontierCorp moved to #frontiercom in Sep. the optical wires on drive way from street junction. 5months-50 calls - no service to put a conduit to wall. Pathetic service.
- Jeffrey Isaac (@455italia) reported
@FrontierCorp LOL. It never ends. The service constantly goes down. You send people out to fix- after suffering shoddy service for weeks and then it happens again and again. Ground hogs day. It began with massive over charges when you inherited Verizon’s FL business. Please file bankruptcy.
- XDxxdxsx (@dxxdxsx) reported
@FrontierCorp Garbage company.
- Ins0mnia xXx 🦑 (@Ins0mniaxXx) reported
@AskFrontier Was burglarized recently. Caught the subject on my security camera, but because my internet speeds are so inconsistent, the image quality is poor. You're my only option other than satellite, which sucks just as bad. Do better.
- Jeffrey Isaac (@455italia) reported
@FrontierCorp You couldn’t possibly understand. Frontier is the worst business in the worst industry when it comes to customer satisfaction.
- Robert Heck (@RobbyHeck_) reported
@FrontierCorp It saddens me that 2 months of work goes down the drain because your service is unstable and the technicians can’t/don’t know how to solve it
- Jeffrey Isaac (@455italia) reported
@FrontierCorp I have Frontier. The worst service. And that’s an understatement. Unbelievably horrible in every way.
- Tony DiDomenico (@TeeDee53) reported
@FrontierCorp Can an existing customer upgrade speed and take advantage of the offer?
- John Montes (@johnmontes91) reported
@FrontierCorp Is it DSL service
- Jeffrey Isaac (@455italia) reported
@FrontierCorp We are already waiting for another service call.
- Jeffrey Isaac (@455italia) reported
@FrontierCorp Cheap isn’t… it if the service is horrible- and it is.
- Tod Goldberg (@todgoldberg) reported
One of the best things about being a @AskFrontier customer is how dependable they are. Your service goes out, it's dependably 5-to-7 days before they can get someone out to fix it, by which point I'll probably have taken up marionettes for entertainment.
- Doc (@Tombstone_Doc) reported
@WendyGraf @FrontierCorp Just went 3 days without internet.No fs given by support
- DzD2Knees (@UsuallyEager) reported
@FrontierCorp so who gives us a prorated discount when you take down internet for server upgrades? You’re a monopoly. Your service is trash. 0 call center support. Starlink here I come!! You seen your 5 year stock price?!
- TrisannaCG (@TrisannG) reported
@FrontierCorp Fiber 500 internet might be great, but the drawback is if you have a landline, that service ends, and Frontier telephone service is the same as Spectrum. Frontier thinks faster internet is more important than telephone service. It is all about revenue, not satisfied customers.
- Garland...Like Christmas (@papahawk89) reported
@AskFrontier I just got a new router and still having "no internet" issues. This needs to get fixed immediately.
- Marie (@lawyer822) reported
@FrontierCorp My internet service needs technical support & I called Frontier for tech support. Their Rep. could not help & got a service ticket number & still no one has called to schedule a technician to come out. I’m a small business owner and need the service. UNACCEPTABLE
- Christian (@sucksandwich) reported
@AskFrontier Why do I have no internet and can’t check to see if there’s an outage?
- Jay Narayan (@JnarayanNarayan) reported fromLos Angeles, California
@FrontierCorp Dont try i had very bad experience after completing all the necessary info please frontier don’t contact me i have moved on and don’t want to look back
- Ivette Ramirez (@iramirez72) reported
Once again @FrontierCorp @AskFrontier has shown they have poor customer service. One rep tried to keep asking the same questions over and over. I asked to be transferred to another person and he asked me the same questions over again just to be transferred. Time to switch!!
- Bill Sigler (@masta_bill) reported
@FrontierCorp Any way you guys could speed up Fiber Deployment to the people of Pratt and Hansford!?! Know two accounts that would love to have 1 gig internet. Specially considering @optimum is just awful...
- Chris Garman (@sononothing) reported
One of the best things about moving is not having to deal with @FrontierCorp anymore. In all my dealings on my mom’s estate they have been the worst vendor to deal with.
- USC24x7.COM (@Trojan24x7Usc) reported
@FrontierCorp Their fiber works but the technology doesn’t last too long and then you experience the real problems with @FrontierCorp and their service when an outage occurs they quote 3 weeks for an appointment!!!! They don’t have a customer approach and combined with cheap devices it’s ugly
- Adam Robert (@AdamBtweetin) reported
@IndivisibleCD16 @FrontierCorp Consider yourself lucky if they actually showed up to connect your service. Frontier doesn’t care about you and their “customer service” will prove that.
- PT (@ricosaves) reported
@FrontierCorp Not to mention the internet goes down every other week and their customer service is HORRIBLE!
- Unvaxxed Pure Blood (@Bill66917830) reported
@FrontierCorp available in my town but not at my house doesn't help me
